BeDriven Chicago Service Policies

BeDriven Chicago is committed to providing reliable, professional, and thoughtfully coordinated private transportation. These policies help us protect reserved chauffeur time and provide every guest with clear expectations.

Reservations and Payment

Submitting a reservation request does not confirm service. BeDriven Chicago will review the itinerary and send a quote, subject to availability. A quote is valid for 24 hours unless it states otherwise, but availability is not held while awaiting payment.

Once a payment request is sent, payment is due within 30 minutes unless we specify a different deadline in writing. If payment is not received by that deadline, availability and the quoted price may need to be reconfirmed. A reservation is confirmed only after payment has been verified and BeDriven Chicago sends a written confirmation.What Your Quote Includes

Unless otherwise stated, your quoted total includes the professional chauffeur, reserved vehicle, planned itinerary, ordinary tolls and taxes, included waiting time, and any specifically listed service or amenity.

Additional charges may apply for unplanned stops, itinerary changes, waiting beyond the included period, parking or venue fees not known when quoted, additional service time, excessive cleaning, or vehicle damage. Whenever practical, BeDriven Chicago will explain the additional charge and obtain approval before it is incurred.

Cancellations

• Cancellations received at least 24 hours before the scheduled pickup are eligible for a full refund with no cancellation fee.

• Cancellations received between 12 and 24 hours before the scheduled pickup are subject to a charge of up to 50% of the quoted fare.

• Cancellations received less than 12 hours before the scheduled pickup are subject to the full quoted fare.

Please send cancellation requests by replying to your reservation email or contacting BeDriven Chicago directly. Documented flight cancellations, major travel disruptions, or extraordinary circumstances may be reviewed individually. Any exception will be determined based on the circumstances and costs already incurred.

Waiting Time

The first 15 minutes after the agreed pickup time are included. After that, waiting time is $20 for each additional 15-minute period begun, subject to chauffeur availability.

For airport pickups, we will coordinate around flight information provided with the reservation. Please notify us promptly of a flight or itinerary change. Any revised pickup time must be confirmed by BeDriven Chicago; otherwise, waiting time is measured from the agreed pickup time.No-Shows

No Show

If a guest does not arrive or contact us for an agreed pickup, the reservation may be treated as a no-show and the full quoted fare charged. We will make a reasonable attempt to contact the guest using the details provided with the reservation before marking a trip as a no-show. No separate waiting-time charge is added to a no-show.

For an airport pickup, a reported flight delay is not by itself a no-show. Please keep us informed of changes so we can confirm an updated pickup arrangement.

Additional Stops and Itinerary Changes

An agreed stop along the booked route of up to five minutes is $15. Please request stops or route changes before the trip when possible. Longer stops, a changed destination, or extended service are subject to availability and a revised price, which we will explain before providing the additional service.

After-Hours Service

BeDriven Chicago does not add an undisclosed after-hours surcharge. If late-night or early-morning timing affects the price, that amount will be included in the original quote.

Gratuity

Gratuity is not included in the quoted total and is never required. Guests who wish to recognize exceptional service may do so directly.

Refunds

Refunds follow the cancellation policy above. BeDriven Chicago does not deduct its ordinary payment-processing cost or charge a separate processing fee from an eligible full refund. If BeDriven Chicago cannot provide a paid service, we will refund the amount paid for that service in full. For a guest cancellation, documented third-party expenses already incurred may be deducted only where the cancellation terms disclosed at booking allow it.Questions

Questions about these policies or an upcoming reservation may be directed to:

BeDriven Chicago
404-732-2325
reservations@BeDrivenChicago.com
BeDrivenChicago.com