BeDriven Chicago Service Policies
BeDriven Chicago is committed to providing reliable, professional, and thoughtfully coordinated private transportation. These policies help us protect reserved chauffeur time and provide every guest with clear expectations.
Reservations and Payment
Submitting a reservation request does not confirm service. After reviewing your trip details, BeDriven Chicago will send a quote based on availability and the requested itinerary.
Quotes expire 24 hours after they are sent unless otherwise stated. Availability is not held while a quote is pending. Your reservation is confirmed only after you accept the quote and complete payment.
What Your Quote Includes
Unless otherwise stated, your quoted total includes the professional chauffeur, reserved vehicle, planned itinerary, ordinary tolls and taxes, included waiting time, and any specifically listed service or amenity.
Additional charges may apply for unplanned stops, itinerary changes, waiting beyond the included period, parking or venue fees not known when quoted, additional service time, excessive cleaning, or vehicle damage. Whenever practical, BeDriven Chicago will explain the additional charge and obtain approval before it is incurred.
Cancellations
● Cancellations received at least 24 hours before the scheduled pickup are eligible for a full refund with no cancellation fee.
● Cancellations received between 12 and 24 hours before the scheduled pickup are subject to a charge equal to 50% of the quoted fare.
● Cancellations received less than 12 hours before the scheduled pickup are subject to the full quoted fare.
Documented flight cancellations, major travel disruptions, or extraordinary circumstances may be reviewed individually. Any accommodation or exception is determined by BeDriven Chicago based on the circumstances and costs already incurred.
Waiting Time
● Standard pickups include the first 15 minutes of waiting time after the scheduled pickup.
● Domestic airport pickups include the first 60 minutes after the flight’s actual arrival time.
● International airport pickups include the first 90 minutes after the flight’s actual arrival time.
Additional waiting time is billed in 15-minute increments using the applicable hourly rate stated in the quote. Tracked flight delays do not reduce the included airport waiting period.
No-Shows
BeDriven Chicago will make reasonable attempts to contact the guest by telephone and message.
A standard pickup may be declared a no-show 30 minutes after the scheduled pickup time when the guest cannot be reached. An airport pickup may be declared a no-show after the applicable included waiting period has ended and reasonable contact attempts have been unsuccessful.
No-shows are charged the full quoted fare plus any parking or other third-party expenses already incurred.
Additional Stops and Itinerary Changes
Additional stops, route changes, or extended service are subject to chauffeur availability and may result in an additional charge. Please request changes as early as possible. Whenever practical, the revised charge will be explained before the additional service is provided.
After-Hours Service
BeDriven Chicago does not add an undisclosed after-hours surcharge. If late-night or early-morning timing affects the price, that amount will be included in the original quote.
Gratuity
Gratuity is not included in the quoted total and is never required. Guests who wish to recognize exceptional service may do so directly.
Refunds
Eligible refunds are issued according to the cancellation policy. BeDriven Chicago absorbs the ordinary payment-processing cost on an eligible full refund and does not charge a separate nonrefundable processing fee. Documented parking or other third-party expenses already incurred may be deducted when applicable.
Questions
Questions about these policies or an upcoming reservation may be directed to:
BeDriven Chicago
404-732-2325
reservations@BeDrivenChicago.com
BeDrivenChicago.com